City Tour FAQ's

  • General information

    What is the service’s timetable?

    The first bus departs every day at 10:30 am from the Fomentin stop. The service is interrupted from 15:00 to 16:00 pm and it finish at 22:00 pm. There are information boards at the stops that show the approximate times when the first and last bus pass through the various points. 

    How long does each route take?

    The route lasts approximately one hour.

    How frequent is the bus service?

    The Gijón City Tour has one bus that allows us to offer the service once an hour.

    Where can I take the buses?

    You can board the bus at any of our stops. If you don’t already have a ticket, you can buy one on board.

    Where do the routes begin?

    The main stop is Fomentín. However, you can board the bus at any of the stops.

    Can I go and come back on the same bus?

    The Gijón City Tour route is circular, meaning you can return to the bus stop where you caught the bus or to any other stop at any time.

    How can I find the information about the service disruptions?

    We inform about the service disruptions, we recommend you visit the website the specific day you are going to use the service.

  • Our fleet of vehicles

    What are the buses like?

    All our buses are red in colour, double decker and feature an open-top upper deck. You enter all of them at the front and exit from the rear, except for wheelchair users, who enter via the rear door.

    Do the buses feature an audio guide?

    Yes, all our buses have an automatic audio guide in 7 languages: Spanish, English, French, German, Italian, Portuguese and Asturian. A special audio-guide for children is also provided. You will be given a free headset when you buy your ticket and all you have to do is choose the right channel to listen to.

    Are the buses covered or do they have a roof?

    The bus features a sliding roof that is used only in the case of rain. If you wish, you can also travel on the air-conditioned/heated lower deck, bearing in mind that you must always sit in one of the available seats, for your own safety.

    Is there room for wheelchairs?

    Our bus has access ramps and space for two wheelchairs inside the vehicle.

  • Tickets and points of sale

    Where can I buy tickets?

    Tickets can be purchased on any of our buses and at our different points of sale. We advise you to purchase your ticket via our website or our app. All you have to do is go to a stop and show the document you receive by email after making the online purchase as you board the bus. Remember that you can present the voucher on paper or show it through your mobile phone.

    Is the ticket valid for one day or for 24 hours?

    The Gijon City Tour ticket is valid for one or two consecutive days, as you choose and its validity fits with Gijon City Tour schedule.

    If I buy a 2-day ticket, must the two days be consecutive?

    Yes, our 2-day tickets must be used consecutively: for example, today and tomorrow.

    Are there discounts for groups?

    We have special prices for large groups. For further details, contact us by email or telephone (details in our contact section).

    Are your buses available for private hire?

    Yes, we have special rates for private hire and we can also personalise the service offered. For further details, contact us by email or telephone (details in our contact section).

    From what age do children have to pay?

    Children aged up to and including 3 years of age travel free of charge. Between the ages of 4 and 12, inclusive, they pay the child rate and from 13 and up they are regarded as adults.

    How much do the tickets cost?

    You can check our prices on our website or on our mobile app, available free of charge from the iTunes and Google Play stores.

    Until when can I use my ticket?

    The 1-day tickets are valid for a single day, until the end of service on the purchase date. 2-day tickets are valid for two consecutive days, until the end of service on the day subsequent to the purchase date printed on the ticket.

    Should I print out the ticket(s) I bought online?

    It is not necessary. You can present the voucher on paper or show it through your mobile phone when you first board the bus, where it will be exchanged for a ticket and you will be provided with all the associated material.

  • Rules and services

    Can I bring luggage on board?

    Our buses have no luggage storage. So, if you have luggage, it can only consist of small suitcases you can take with you and that do not take up any other seat, aisle space or emergency exits. We regret to say that large suitcases or packages are not allowed on board.

    Can I bring a baby buggy on board?

    Yes, but it must remain on the ground floor, folded if possible. It will be placed in the area set aside for wheelchairs, so disabled people shall have preference, meaning that you must remove the buggy if required.

    Do I have to bring my own headphones?

    There’s no need. When we hand over your ticket, you will also receive a set of headphones to listen to our automatic audio guide service. However, if you wish, you can bring your own headphones to connect to the bus’s system via its 3.5 mm mini-jack connector.

    Are there any specific safety rules for on-board travel?

    Given that the Gijon City Tour is a service offered aboard moving buses, it is extremely important that you carefully follow all the safety rules indicated by our on-board staff and by the audio guide system. While travelling, you must not stand, eat, drink, smoke, have open umbrellas on the top deck or throw or extend any object out of the bus.

    Are animals allowed on board?

    With the exception of guide dogs, no animals or pets of any kind are permitted on board Gijon City Tour buses.

    Do I enjoy priority boarding on the bus if I’ve already purchased my ticket?

    No. Everyone must wait in line to board at each of the stops, whether or not they already have a ticket.

    Can I smoke on the bus?

    No. Smoking is strictly prohibited aboard our buses.

    Does the Gijon City Tour have a mobile app?

    Yes, we offer a free app for iOS and Android devices, which allows you to enjoy your trip by identifying in real time where you are, where you are heading and which points of interest you can visit, via its completely up-to-date multimedia content. It also features extremely useful tools, such as a closest stop search and augmented reality. You can download the Gijon City Tour App from the iTunes and Google Play stores.

  • Problem solving

    I’ve lost my ticket. What can I do?

    Unfortunately, you can only board the bus with a valid ticket, and its loss or theft does not give rise to any entitlement to replacement or refund. Not other forms of payment receipt or reused vouchers are accepted. Once you have acquired your ticket, you must keep it, as you must be able to show it both when boarding the bus and during routine checks. It is the customer’s responsibility to prove that he or she has been supplied with a ticket and, if this has not happened, to ask for one from our on-board staff when making the purchase.

    Do you have a lost property office?

    You can email us at customers-gjn@city-tour.com.

    Where can I send a complaint about the service?

    If you are unsatisfied with our service, you can contact us via email at customers-gjn@city-tour.com. Please provide all possible information to us so we can study your case and respond as soon as possible.

    I have made a purchase on the webpage/app but I am not sure if it has been processed correctly. How can I know it?

    If the transaction has been processed correctly, you will receive a confirmation via email. Anyway, if you have coverage problems, do not make the purchase more than once until you receive the confirmation.

    I have made a purchase on the webpage/app but I have not received the voucher. What do I have to do?

    If you make a purchase and do not receive any email with the vouchers attached, please, contact us in customers-gjn@city-tour.com and we will send them to you.